CU OnLine Technical Support Request Form Application

If you need assistance with your password or anything else about CU OnLine, use the e-form below and we'll respond as soon as possible (within one business day). Check the "miniFAQ" below first. It provides answers to our most common problems.

 

Name:
Account Number:

Important:  Please be sure your spam blocking software is set to allow email from our domain: lbsfcu.org

Email Address:
Re-enter Email Address:
Home Phone Number: ()
Work Phone Number: ()
Cell Phone Number: ()
   
I prefer to be contacted:      

By email

By phone - Preferred contact time:

Either

       

Other Problems, Questions or Comments:

 

Identification Verification - Please complete all five (5) items.
Full 9-digit SSN of Primary Member  
Date of Birth of Primary Member (mm/dd/yyyy)  
Home Phone Number on Account Record  
ZIP Code of Address on Account Record  
List  the Types of Sub Accounts on this Account
   

 
Complete the following only if you are experiencing a error (i.e., not a password or MFA lock/reset)
Device Type:

Browser:
Browser Version:
(go to browser Help menu
and select "About")
   

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